Protected B-aligned Call handling

AI phone coverage for your clinic, car rental, or restaurant.

Always-on voice coverage that answers calls, books appointments, and routes messages. No new headcount. Built with Canadian data residency and Protected B–level safeguards in mind.

Handles routine calls so staff can focus on in-person guests. Designed for Canadian healthcare, mobility, and hospitality environments. We never use your call data to train public models.
Book a short pilot → We start with one line, one location, and tightly scoped call types.
Front desk call load, before & after voice agent
Example from a Canadian clinic with ~120 daily calls.
Pilot-ready configuration
Calls answered by staff ↓ 35–45%
After-hours missed calls ↓ 60–70%
Time to confirm simple bookings From minutes → seconds
Numbers are indicative only. Pilots are run with explicit scope, audit logs, and rollback options.
How it works
Start with a narrow, safe pilot before scaling up.
1
We scope a safe starting point.

Pick one phone number, one location, and a few call types (e.g., appointment requests, hours, directions, simple bookings).

2
We configure your AI voice agent.

We connect to your phone system, define call flows, add your policies (e.g., no clinical advice, what to do in emergencies), and set up audit logging.

3
You run a 2–4 week pilot.

We monitor call outcomes, escalations to staff, and caller satisfaction. You can request adjustments at any time.

4
Then you decide what to scale.

If the pilot meets your criteria, we expand to more lines, locations, or call types, with the same safety guardrails.

Your policies always come first. The agent is designed to route anything sensitive or ambiguous back to your staff.

What the agent can safely handle in a pilot:
  • Clinic hours, parking, and directions.
  • Simple appointment booking / rescheduling within your rules.
  • Waitlist and callback capture.
  • Basic rental availability and pickup details.
  • Restaurant reservations and simple menu questions.

It will not provide medical advice, override your policies, or make irreversible changes without clear guardrails.

Who it’s for
Built for service teams who can’t afford to miss calls.
Clinics & allied health
Medical, dental, and physiotherapy practices

Triage routine calls, capture callbacks, and free up front-desk staff during rushes.

  • Appointment requests and basic screening questions.
  • Refill / prescription policy explanations (no clinical advice).
  • Parking, hours, and insurance information.
Car rentals & mobility
Independent and multi-location rental agencies

Keep reservation lines responsive even when staff are on the lot or with customers.

  • Pickup time confirmations and simple changes.
  • Vehicle categories, rates, and deposit rules.
  • Location, hours, and after-hours return instructions.
Restaurants & hospitality
Restaurants, cafés, and small hotels

Help guests book, confirm, or update plans without pulling staff away from the floor.

  • Table bookings and small-group reservations.
  • Basic menu and hours questions.
  • Clear rules for no-shows, deposits, or cut-off times.
Security & safeguards
Designed with Canadian data residency and Protected B–aligned practices.
We build on cloud services that support Canadian workloads and apply controls similar to Protected B expectations for confidentiality, integrity, and availability.
  • Data residency: Call metadata and logs are stored in Canadian or FIPPA-compliant environments where required.
  • Segregated tenants: Each clinic or business runs in a logically isolated tenant with its own configuration.
  • No model training on your data: Caller audio and transcripts are not used to train public models.
  • Auditability: We keep structured logs of how calls were handled, what the agent did, and when it escalated to staff.
  • Least-privilege integrations: Any connection to booking or clinic systems is scoped to the minimum needed.
Download Security Overview (PDF)
For pilots, we keep the scope small, with narrow permissions and clear rollback options.
Pilot structure
Short, low-risk pilots before any deeper integration.
  • Start with one number and a narrow set of call types.
  • Run for 2–4 weeks with your staff reviewing call outcomes.
  • Use clear success criteria: fewer missed calls, faster responses, and happier callers.
  • Decide afterward what to keep, change, or roll back.
Book a short pilot No long-term commitment during the pilot.